Return and Refund Policy

At Arlo Capture, we want you to be completely satisfied with your purchase. If you are not satisfied for any reason, please review our Refund & Return Policy below.

1. Eligibility for Returns

• Products may be returned within 14 days of receipt.
• To be eligible for a return, the item must be unused, in the same condition as received, and in its original packaging.

2. Non-Returnable Items
The following items cannot be returned:

• Any item not in its original condition, damaged, or missing parts for reasons not due to our error.
• Gift cards or downloadable software products.

3. Return Process
To initiate a return, please follow these steps:

• Contact our customer service team at [email protected] to request a return authorization.
• Once authorized, securely package the item and include a copy of your order confirmation.
• Ship the item to the address provided by our customer service team.

4. Refunds

• Upon receipt of the returned item, we will inspect it and notify you of the approval or rejection of your refund.
• If approved, your refund will be processed, and a COD will  be applied to your cash on delivery payment for the next order.

5. Exchanges
We do not offer direct exchanges. If you wish to exchange an item, please return the original item and place a new order.

6. Shipping Costs
You are responsible for paying the shipping costs for returning your item. Shipping costs are non-refundable.

7. Changes to This Policy
We reserve the right to update this Refund & Return Policy at any time. Any changes will be posted on this page.